Translation provided for information only: the French version alone is legally binding.
Last updated: 5 October 2026
Article 1 – Seller
The website www.fortuna-cafe.fr and its online shop are operated under the trading name Fortuna-Café by:
- HÂPY-COM, a single-shareholder simplified joint-stock company (SASU) with a share capital of €100
- Registered office: 25 A rue des Scandinaves, Apt 103, 77700 Serris, France
- RCS Meaux 842 801 318 – SIRET 842 801 318 00010
- Intra-Community VAT number: FR26842801318
- Telephone: 06 23 12 79 22 – Email: contact@fortuna-cafe.fr
Hereinafter “the Seller”. Invoices are issued in the name of HÂPY-COM, trading as Fortuna-Café.
Article 2 – Scope
These general terms and conditions of sale (the “Terms”) apply to all sales of objects concluded on the website www.fortuna-cafe.fr between the Seller and any person placing an order, hereinafter “the Customer”. The Customer declares that they are of legal age and have the legal capacity to enter into contracts.
The Customer accepts the Terms by ticking the box provided for this purpose before confirming their order. The applicable Terms are those in force on the date of the order; they can be consulted on the website at any time and may be saved or printed.
Article 3 – Products
The products offered are playful, symbolic objects: lucky charms, decision objects and accessories. Their essential characteristics are set out on each product page. These objects have no guaranteed effect and constitute neither advice nor a prediction. Some contain small parts and must be kept out of the reach of children under 3 years of age.
The photographs are as faithful as possible; slight differences in colour or finish may exist. Offers are valid while stocks last. If a product becomes unavailable after the order has been placed, the Customer is informed without delay and refunded the sums paid for that product no later than 14 days after payment.
Article 4 – Prices
Prices are stated in euros, inclusive of all taxes (TTC), excluding delivery charges. Delivery charges are shown to the Customer before they confirm their order; delivery is free for purchases of €25 or more in mainland France. Products are invoiced at the price in force when the order is confirmed.
Article 5 – Orders
To place an order, the Customer:
- selects the products and adds them to their basket;
- checks the contents of their basket, which they can modify;
- enters their contact details and chooses their delivery method;
- chooses their payment method;
- checks the order summary and the total price, and corrects any errors;
- accepts these Terms;
- confirms their order by clicking the “Order with obligation to pay” button.
The contract is concluded when the order is confirmed. The Seller sends the Customer an email confirmation summarising the order and restating these Terms. The Seller reserves the right to refuse an order for a legitimate reason, in particular in the event of a dispute concerning payment for a previous order.
Article 6 – Payment
The price is payable immediately and in full on the day of the order, using the secure payment methods offered when ordering. Payment is processed by a secure payment provider: the Seller never has access to the Customer’s bank details and does not store them. The order is only prepared once payment has been confirmed.
Article 7 – Delivery
Products are delivered within mainland France, including Corsica, to the address given by the Customer, by La Poste: Lettre suivie, Colissimo to a pick-up point or Colissimo home delivery, depending on the size of the items ordered. Methods, rates and delivery times are detailed on the Delivery and returns page.
Orders are dispatched within 3 working days of payment confirmation; a tracking number is sent to the Customer by email. Unless otherwise stated, the Seller delivers no later than 30 days after the contract is concluded. Failing this, the Customer may, after having formally requested the Seller to deliver within a reasonable additional period, terminate the contract under the conditions laid down in Articles L. 216-6 et seq. of the Consumer Code (Code de la consommation).
The risk of loss of or damage to the products passes to the Customer when they, or a third party designated by them, take physical possession of the products. To help deal with any incident, the Customer is invited to report any damaged or incomplete parcel within 48 hours, with photos, to contact@fortuna-cafe.fr; this report does not deprive the Customer of any of their rights.
Article 8 – Right of withdrawal
In accordance with Articles L. 221-18 et seq. of the Consumer Code, the Customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to give any reason or pay any penalty. Where an order is delivered in several parts, the period runs from receipt of the last item.
How to withdraw. The Customer may use the online withdrawal function “Withdraw from the contract here”, accessible at the bottom of every page of the website: they enter their name, their order number and the email address at which they will receive the acknowledgement of receipt, then click “Confirm withdrawal”. An acknowledgement of receipt reproducing their statement, with its date and time, is immediately sent to them by email. The Customer may also send any unambiguous statement by email to contact@fortuna-cafe.fr or by post to the Seller’s address, or use the model form set out in the appendix.
Returning the products. The Customer returns the products no later than 14 days after communicating their decision, to the following address: HÂPY-COM – Fortuna-Café, 25 A rue des Scandinaves, Apt 103, 77700 Serris. Return costs are borne by the Customer. Products must be returned complete; the Customer is only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the products.
Refund. The Seller refunds all sums paid, including the initial delivery costs (on the basis of the least expensive standard delivery method offered), no later than 14 days after being informed of the decision to withdraw. The refund may be withheld until the products have been received back or until the Customer has supplied proof of having sent them back, whichever is the earlier. It is made using the same means of payment as was used for the order, unless the Customer expressly agrees to another means, and at no cost to the Customer.
Article 9 – Legal guarantees
The products are covered by the legal guarantee of conformity and the legal guarantee against hidden defects, under the conditions set out below. To invoke them, the Customer contacts the Seller at contact@fortuna-cafe.fr or by post at the Seller’s address.
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered back in working order.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code (Code civil), for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.
Article 10 – Liability
The Seller is responsible for the proper performance of the contract. The Seller cannot be held liable where non-performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to force majeure. As the objects sold are playful and symbolic, the Seller does not guarantee any particular effect from their use.
Article 11 – Customer service
For any question or complaint, the Customer contacts the Seller by email at contact@fortuna-cafe.fr, by telephone on 06 23 12 79 22 or by post at HÂPY-COM – Fortuna-Café, 25 A rue des Scandinaves, Apt 103, 77700 Serris.
Article 12 – Consumer mediation
In accordance with Articles L. 611-1 et seq. of the Consumer Code, after sending a written complaint to customer service that has not been resolved, the Customer may refer the matter to a consumer mediator free of charge. The name and contact details of the mediator competent for the Seller are stated in this article before online sales open.
Article 13 – Personal data
The Customer’s personal data is processed to manage their order, delivery, invoicing and after-sales service, in accordance with the privacy policy, which sets out their rights and how to exercise them.
Article 14 – Intellectual property
The trademarks, texts, symbols, messages, photographs and illustrations on the website are protected. Any reproduction, in whole or in part, without prior written authorisation is prohibited.
Article 15 – Applicable law and disputes
These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing this, the consumer Customer may, at their choice, refer the matter to the court of the place where they resided at the time the contract was concluded or the harmful event occurred, or to any other court with territorial jurisdiction.
Appendix – Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of HÂPY-COM – Fortuna-Café, 25 A rue des Scandinaves, Apt 103, 77700 Serris, contact@fortuna-cafe.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer:
– Address of consumer:
– Signature of consumer (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.